Question 1

What is WhereIsSol.com and how does it work?

Accepted Answer

WhereIsSol.com is a professional Solana recovery tool that helps you recover stuck SOL from failed program deployments, buffer accounts, and upgradeable programs. Simply connect your wallet, scan for recoverable accounts, select which ones to recover, and sign the transactions. You keep 90% of recovered SOL, we charge a 10% service fee.

Question 2

How do I start recovering my stuck SOL?

Accepted Answer

1) Connect your Solana wallet to our platform, 2) Click 'Start Scan' to find recoverable accounts, 3) Review the results and select accounts to recover, 4) Sign the recovery transactions, 5) Receive your SOL minus the 10% service fee.

Question 3

What types of SOL can be recovered?

Accepted Answer

You can recover SOL from: Buffer accounts created during failed program deployments, Program data accounts from upgradeable programs you own, Any account where you are the authority and the account can be closed safely.

Question 4

Why do I have stuck SOL in the first place?

Accepted Answer

Stuck SOL typically occurs when: Program deployment fails but the buffer account remains, You deploy an upgradeable program and want to close the program data account, Development testing leaves behind test accounts, Abandoned projects have unused program accounts taking up rent.

Question 5

How long does the recovery process take?

Accepted Answer

The recovery process is usually instant. Scanning takes 10-30 seconds depending on your wallet activity. Once you sign the transactions, the SOL is recovered immediately and appears in your wallet within seconds.

Question 6

Is it safe to use WhereIsSol.com?

Accepted Answer

Yes, it's completely safe. All transactions are signed by your wallet, we only close accounts you own and control, we cannot access your private keys or other accounts, and the process is transparent with no hidden operations.

Question 7

What permissions does the tool need?

Accepted Answer

The tool only needs permission to: Read your public key and account information, Request transaction signatures from your wallet. We never ask for private keys or seed phrases, and we cannot perform any actions without your explicit approval.

Question 8

Can you steal my tokens or SOL?

Accepted Answer

No, it's impossible. We can only close accounts that you own and where you are the authority. We cannot access your main SOL balance, other tokens, or any accounts we don't have permission to close. All transactions require your signature.

Question 9

What are your fees?

Accepted Answer

We charge a 10% service fee on successfully recovered SOL. You keep 90% of all recovered amounts. There are no upfront costs - you only pay when SOL is successfully recovered.

Question 10

Are there any hidden fees?

Accepted Answer

No hidden fees. The only costs are: 10% service fee on recovered SOL (automatically deducted), Standard Solana network transaction fees (usually less than 0.001 SOL per transaction). Everything is transparent and shown before you sign.

Question 11

What if no SOL is recovered?

Accepted Answer

If no SOL is recovered, you pay nothing. Our service fee only applies to successfully recovered amounts. You would only pay the minimal Solana network transaction fees (typically less than 0.001 SOL).

Question 12

Which wallets are supported?

Accepted Answer

We support all major Solana wallets including: Phantom, Solflare, Backpack, Glow, Slope, Sollet, Ledger, and any wallet compatible with the Solana wallet adapter standard.

Question 13

Which networks do you support?

Accepted Answer

We support Solana Mainnet Beta (for real SOL recovery) and Solana Devnet (for testing). You can also use custom RPC endpoints if needed.

Question 14

What if the scan finds no recoverable accounts?

Accepted Answer

If no recoverable accounts are found, it means: You have no stuck SOL from failed deployments, All your programs are finalized and cannot be closed, Your wallet doesn't have the authority to close any existing accounts. This is actually good news - it means your SOL is not stuck!

Question 15

How does the referral program work?

Accepted Answer

Earn 5% commission on successful recoveries! Share your referral link, when someone uses it and recovers SOL, you earn 5% of the service fee (not from their recovery). Visit /referral to get your unique link and track earnings.

Question 16

How do I get paid referral commissions?

Accepted Answer

Referral commissions are paid automatically when someone you referred successfully recovers SOL. The 5% commission is sent directly to your wallet address that's registered in the referral program.

Question 17

What if my wallet won't connect?

Accepted Answer

Try these steps: Refresh the page and try again, Make sure your wallet extension is unlocked, Try a different browser or incognito mode, Check if your wallet supports the current network (mainnet/devnet), Try connecting with a different wallet.

Question 18

What if the scan fails?

Accepted Answer

Scan failures can happen due to: Network connectivity issues, RPC endpoint problems, Wallet connection issues. Try refreshing the page, reconnecting your wallet, or switching to a different network/RPC endpoint in settings.

Question 19

What if recovery transactions fail?

Accepted Answer

Transaction failures can occur due to: Network congestion, Insufficient SOL for transaction fees, Account state changes, RPC issues. The tool will show specific error messages to help diagnose the issue. You can retry after addressing the problem.